Refund Policy

Last updated: May 21, 2026

This Refund Policy explains how returns and refunds are handled on MonkeDAO.

1. Eligibility

The right to return an item, the time-window available, and the condition required for a return depend on the product type and on the applicable consumer-protection law. The exact conditions for your order are shown at checkout and in your order confirmation.

2. Items typically excluded

The following are generally not eligible for return once delivered:

Personalised or made-to-order items
Digital downloads after first access
NFTs, tokens, and other on-chain assets once transferred to your wallet
Perishable, hygiene-sensitive, or sealed items where the seal is broken

3. How to request a return

To start a return, email orders@monkedao.io with your order number and the reason for the return. We will reply with instructions.

4. Refunds

Approved refunds are issued to the original payment method. For cryptocurrency payments, refunds are issued in the same asset at the amount paid in that asset, unless otherwise agreed.

5. Shipping costs

Unless the return is due to a defect or our error, return shipping is at the buyer's expense.

6. Contact

Questions about a return? Email orders@monkedao.io.

Refund for Monke Hotel Exeption

75% More than 120 days before arrival Cancel prior to July 17, 2026.

50% More than 90 days before arrival July 17 – August 16, 2026.

25% 61 – 90 days before arrival August 16 – September 15, 2026.

0% 0 – 60 days before arrival Starting September 15, 2026 — no refund issued.